❓ Frequently Asked Questions
Everything you want to know about 14hib
From deposits to withdrawals, bonuses to support — find detailed answers to 14hib's most frequently asked questions all in one place.
We want your experience at 14hib to be as smooth as it should be. Below you'll find questions and answers divided into four topics — contact and support, withdrawals, age and controls, and bonuses and offers. If you can't find an answer, reach us via live chat or email at any time.
Contact & Support
14hib's customer support is active 7 days a week, 24 hours a day. Whether it's the middle of the night or early morning, a holiday or a regular workday — our support team is always ready for you. There's no specific time window to contact us; get help whenever you need it.
14hib offers two support channels. The first is live chat — chat directly from any page on the site and get a quick response. The second is email — for complex issues or sending documents, email us at [email protected]. Both channels are active 24/7.
14hib's support team serves you in both Bengali and English. Bengali is kept as the primary language with Bangladeshi players in mind, so not knowing English is no problem at all. Ask your questions comfortably in your mother tongue.
Having a few details on hand before speaking with the support team helps resolve issues faster. These are: the email or phone number registered to your account; for transaction issues, the transaction ID or the amount and time; and a brief description of the problem. If you have screenshots, you can attach them to your email.
14hib's official support email address is [email protected]. When sending an email, mention the type of issue in the subject line, such as "withdrawal problem" or "bonus question". In the body of the email, clearly write your account details and a description of the problem, and attach screenshots if needed.
How to Withdraw Money
Processing a withdrawal request at 14hib generally takes 30 minutes to 3 hours. In most cases it happens faster than that. If more than 3 hours have passed and the money has not arrived, let us know via live chat — our team will check the status of your request.
The minimum withdrawal amount at 14hib is ৳800. It is not possible to submit a withdrawal request for less than this amount. However, the minimum deposit is just ৳200, which can be made through any method — bKash, Nagad, Rocket, or Upay.
For security reasons, 14hib only processes withdrawals to a mobile banking account registered in your own name. It is not possible to send money to someone else's bKash, Nagad, Rocket, or Upay number. So make sure the phone number on your 14hib account belongs to you personally.
Yes, absolutely. 14hib's withdrawal service runs 24 hours a day, 7 days a week. You can submit a withdrawal request on Friday, Saturday, or public holidays, and it will be processed within the usual timeframe. It works at the same speed at night as well.
14hib supports withdrawals via four mobile banking methods: bKash, Nagad, Rocket and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. No methods other than these four are currently supported. The minimum withdrawal is the same for each method — ৳800.
Limits & Controls
14hib is for individuals aged 21 and above only. Minors may not open an account or take part in any form of betting or gaming activity. If age verification is required, our support team may ask to see an identity document. Responsible gaming is our priority.
14hib offers cooling-off and self-exclusion options. Through cooling-off, your account can be temporarily suspended for a set period. Through self-exclusion, your account can be kept closed for a longer term. Contact the support team to use either option; they will help you complete the process.
If gaming is becoming a source of stress rather than enjoyment, you will find detailed resources and guidance on 14hib's responsible gaming page. Our support team can also provide immediate assistance with self-exclusion or setting account limits. Even if the problem seems small, taking action quickly is the wise approach.
14hib offers the option to set deposit limits as part of responsible gaming. You can set a maximum deposit amount for yourself on a daily, weekly, or monthly basis. To use this service, contact the support team — let us know via live chat or at [email protected].
If you want to permanently close your account, contact the support team directly. Email us via live chat or at [email protected] and submit your account closure request. Once a permanent closure request is made, the option to reopen is limited; so you may also want to consider a temporary cooling-off period first.
Bonuses & Offers
When you open an account at 14hib for the first time and make a deposit, you will receive a 100% welcome bonus — up to ৳5,000. For example: deposit ৳1,000 and you get an additional ৳1,000 bonus, bringing your total balance to ৳2,000. To receive the maximum bonus, deposit ৳5,000 or more. The bonus is credited to your account automatically.
A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus money. At 14hib this is 10 times — calculated on the bonus amount only, not on the combined total of deposit and bonus. Example: if you receive a ৳1,000 bonus, you need to wager ৳1,000 × 10 = ৳10,000, after which you can withdraw winnings from the bonus.
14hib's slot games are generally the most effective for completing the wagering requirement. How much live casino games and sports betting contribute may vary depending on the game and offer. For accurate details, read the terms and conditions when accepting an offer, or ask the support team about a specific bonus.
Yes, it is possible to request cancellation of an active bonus. Keep in mind though — if you cancel a bonus, any winnings made from that bonus will also be removed. To cancel a bonus, let the support team know via live chat; they will check the current state of your account and advise on the next steps.
Yes, 14hib bonuses have a set expiry period. If the wagering requirement is not completed within the period, the bonus expires and is removed from the account. Each bonus may have a different expiry period, so the terms and conditions at the time of claiming the bonus will state the expiry. It is advisable to complete wagering on time.
The welcome bonus can only be claimed once per account — at the time of the first deposit. It is a special offer for new players. 14hib has other promotional offers for regular players; contact the support team to find out about current offers.
Have more questions?
If you didn't find the answer on this page, don't worry — 14hib's support team is by your side 24 hours a day, 7 days a week. Talk to us in Bengali and get a quick resolution.
Email: [email protected] — service available in both Bengali and English