14hib's Privacy Policy

1 Scope of Data Collection

14hib is committed to maintaining a safe and transparent relationship with you. We only collect information that is necessary to provide our services, manage your account, and improve your experience. The types of information collected are described in detail below:

1.1 Registration and Identity Information

When creating an account, we collect your full name, date of birth, email address, and mobile number. This information is used to verify your identity and secure your account. Only individuals aged 21 or older may participate on the 14hib platform; a national identity card or equivalent document may be requested for age verification.

1.2 Financial and Transaction Information

To facilitate deposits and withdrawals, we collect your preferred payment method (bKash, Nagad, Rocket, Upay) and the associated mobile number. Complete payment account details are never stored on our servers; sensitive financial information is sent directly to the encrypted gateway of the relevant payment service provider.

1.3 Device and Browsing Information

We automatically collect statistical information about your device type, operating system, browser type, IP address, and time spent on the platform. This information is used to improve the user experience, ensure security, and resolve technical issues.

2 Purpose of Data Use

14hib uses your information only for the following legitimate purposes:

• Managing account verification and age confirmation
• Processing deposits, withdrawals, and bonus transactions
• Providing customer support and resolving complaints
• Preventing fraud, money laundering, and unauthorized access
• Improving the platform's technical services and security
• Enforcing responsible gaming tools and limits
• Maintaining compliance with applicable laws and regulations
• Personalizing services according to your preferences

3 Data Storage and Security

14hib applies industry-standard security technology to protect your information. The key components of our security framework are described below:

3.1 Encryption

All data exchanged between you and our servers is protected by 256-bit SSL (SSL/TLS) encryption technology. This ensures that no third party can read or alter your data.

3.2 Retention Period

We retain your information for as long as your account is active. Even after an account is closed or deactivated, some information may be retained for a specified period due to legal obligations, financial transaction records, and dispute resolution requirements.

3.3 Access Control

Your personal information can only be accessed by authorized personnel and only for the purpose of providing services. All our staff are bound by strict confidentiality agreements.

4 Sharing Data with Third Parties

14hib respects your privacy to the highest degree. We never sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology service providers: Operational information is shared with trusted technology partners for platform management, who are contractually bound to uphold our privacy standards.
• Legal obligations: Required information may be provided in response to a court order or a lawful demand from a competent authority.
• Fraud prevention: Relevant information may be shared with investigating agencies in cases of fraud or misuse.

For any sharing beyond the above, we will obtain your explicit consent beforehand.

5 Cookies and Tracking

The 14hib website and platform use cookies and similar tracking technologies to improve your experience.

5.1 Types of Cookies

• Essential cookies: These are necessary for login status, session security, and core platform functionality and cannot be disabled.
• Analytical cookies: Used to understand platform usage patterns and improve services; no personally identifiable information is collected.
• Preference cookies: Used to remember your language, layout, and other preferences.

5.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Please note that disabling cookies may limit some features of the platform.

6 Your Rights

Every member registered on the 14hib platform has the following rights regarding their own information:

6.1 Right to Access

You can contact our support team at any time to request a complete copy of the information we hold about you.

6.2 Right to Rectification

If any of your information is incomplete or incorrect, you can request that it be corrected. Many details can be updated directly from your account profile; for complex cases, contact the support team for assistance.

6.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or financial record requirements.

6.4 Right to Object to Processing

For marketing communications and non-essential use, you can withdraw your consent at any time. To do so, contact our support team.

7 Protection of Minors

14hib's services are intended for individuals aged 21 or older only. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if a minor's information is found on any account, that account is immediately closed and the collected information is securely deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

8 International Data Transfers

14hib's server infrastructure and technology partners may be located in various countries. For international data transfers, we ensure that:

• Data transfers are always protected by SSL encryption
• The receiving party is contractually bound to maintain appropriate data protection standards
• The purpose of the transfer relates solely to providing the services described in this Policy
• Your data is never sold abroad for commercial purposes

9 Responsible Gaming and Data Use

Information about your gaming activity is used to ensure responsible gaming. Specifically:

• We analyze gaming patterns to identify early signs of problematic behavior.
• This information is used to process your requests for self-exclusion or limit setting.
• For more details on responsible gaming, visit our Responsible Gaming page.

10 Policy Changes and Updates

14hib reserves the right to update this Privacy Policy where necessary. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered members via email or platform notification
• Your consent to the new terms may be requested before significant changes take effect

Continued use of the platform after an update will be considered acceptance of the new policy. We therefore recommend reviewing this page from time to time.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Get 24/7 support directly via live chat on the platform — available in both Bengali and English.
• Email: [email protected] — for privacy-related requests, write "Privacy Request" in the subject line.

We take every request seriously and aim to respond as quickly as possible. Your privacy and security at 14hib are our highest priority.